English Support

English speaking IT support is available for our international customers. If you need support for your branch office in Germany, we are on call to assist you. All our employees are English speaking and qualified to receive your concerns. We are also ready to travel, in case our support is required on site.

If you intend to set up a German office and need assistance in planning your own project, contact us for our full service support. We will arrange everything you might need:

  1. 1
    Excellent planning from the beginning

    Besides their excellent beer, Germans are known for their detailed planning. We will help you setting up your office by planning every aspect beforehand. We will coordinate contractors, local providers, electricians and whatever is necessary to make sure everything is ready on your opening day.

  2. 2
    Full service together with handpicked partners

    We maintain relations to a small number of handpicked partners that we’ve acquired over the years – partners we can trust and who have the same dedication to quality we have.

    Together with our partners, we can deliver complete solutions, including but not limited to:

    • Complete corporate Client/Server solutions
    • WAN connections
    • LAN solutions
    • PBX systems
    • electrical installations and wiring
    • alarm systems
    • camera surveillance
    • POS systems
    • datacenter services and private cloud

    You will always have an assigned contact from ram electronic who will take care of every aspect, overseeing the complete project. There is no need to juggle information between different stakeholders, we will manage that for you.

  3. 3
    Consulting and hands on support

    A thought through strategy is only one part of the job, albeit the most important one. But we won’t stop there.
    We will make sure that the plan is put to action. We will not avoid to carry out the tasks that are needed to get you up and running.

  4. 4
    Fast response when you need us - 24/7

    We provide lightning fast response times for our customers. There is always at least one technician available at any time. As a customer with a ram electronic support contract, you will be able to directly contact a real person at every hour. We don’t use any automated attendant or call centers. You can expect immediate help, hassle free.

  5. 5
    Internet WAN installation

    Navigating the jungle of German providers might be frustrating, but you are not alone: We will understand your needs and take care of everything. We will make sure you get the right speed, quality and IP. We will be on site when the tech guy arrives, with all keys and information he might need.

    Be sure to consult us as soon as possible. We will get your office online with minimal waiting time.